At Automateed, we are committed to providing high-quality AI-powered tools for book creation. Our refund policy is designed to be fair and transparent, ensuring customers have ample opportunity to evaluate the platform without exploiting the service.
7-Day Money-Back Guarantee (With Fair Usage Conditions)
We offer a 7-day money-back guarantee on all first-time purchases. If you are not satisfied with your experience, you may request a refund within 7 days of purchase, provided your usage falls within reasonable testing limits (as outlined below).
Refund Eligibility Criteria
✅ Free Trial Available Before Purchase
- Automateed offers a free trial, allowing users to generate content before making a payment. This trial is intended to help users evaluate the platform’s quality and usability.
- If you chose to purchase a plan after the free trial, it is understood that you had the opportunity to assess the platform beforehand.
✅ Fair Usage Policy – Refund Requests After Excessive Use Will Be Denied
- Upon purchase, users receive multiple book credits depending on their selected plan.
- Refunds are only granted if the user has created no more than 1 full book. This is considered a fair amount to evaluate content quality.
- If a user has created more than 1 book, the refund request will be denied.
- Refunds are not granted for continued usage after dissatisfaction was claimed—if the service did not meet expectations, users should stop using it immediately rather than maximizing their plan before requesting a refund.
✅ No Refunds for Continued Use
- If you continue to use the platform after requesting a refund, your request will be denied. Refunds are for users who genuinely did not find value, not those who want to use the platform and then get their money back.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to [email protected] with the subject “Refund Request – [Your Order Number]” and include:
- The email address used to sign up
- The date of purchase
- A brief reason for your refund request
- Processing Time: If your request meets the eligibility criteria, it will be reviewed and processed within 24 hours.
- Refund Method: Approved refunds will be issued back to the original payment method.
Important Notes
- Refunds apply only to first-time purchases. Renewals or repeat purchases are not eligible.
- Once a refund is processed, all access to the platform and previously generated content will be revoked.
- Chargeback Attempts: If a chargeback is initiated after using a significant portion of the service, we will provide documentation to the payment processor, as our policy is clear and fair.
Final Acknowledgment
By making a purchase on Automateed, you acknowledge and agree to this refund policy. We reserve the right to update this policy at any time without prior notice.
Thank you for choosing Automateed! We value our customers and are committed to improving our platform based on genuine feedback.
